This qualitative study was performed with Family Health Strategy teams in Maringá - PR. The objective of the study was to identify the factors that affect interventions provided to individuals with mental disorders. Data were collected through focal groups and were subjected to content analysis. Participants reported personal and professional issues related to the structure of the service, such as negative feelings, lack of professional skills, and a prioritization towards curative interventions. The mental healthcare network establishes criteria for assistance, deficient reference and counter-reference and the matrix activity. Factors affecting the interventions included attachment, lack of family involvement, lack of team participation and poor patient adherence. It was found that few factors contributed to the interventions while many were viewed as hindrances; however, by identifying these factors, the teams can work to improve mental health care.
Mental disorders; Family Health Program; Mental Health Services; Primary Health Care; Psychiatric nursing