Objective
To assess primary health care attributes of access to a first contact, comprehensiveness, coordination, continuity, family guidance and community orientation.
Method
An evaluative, quantitative and cross-sectional study with 35 professional teams in the Family Health Program of the Alfenas region, Minas Gerais, Brazil. Data collection was done with the Primary Care Assessment Tool - Brazil, professional version.
Results
Results revealed a low percentage of medical experts among the participants who evaluated the attributes with high scores, with the exception of access to a first contact. Data analysis revealed needs for improvement: hours of service; forms of communication between clients and healthcare services and between clients and professionals; the mechanism of counter-referral.
Conclusion
It was concluded that there is a mismatch between the provision of services and the needs of the population, which compromises the quality of primary health care.
Primary health care; Health services evaluation; Family Health Strategy; Health personnel