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Instrument for assessing the quality of mobile emergency pre-hospital care: content validation* ( Extracted from the thesis "Avaliação da qualidade da assistência prestada pelo Serviço de Atendimento Móvel de Urgência do Rio Grande do Norte", Universidade Federal do Rio Grande do Norte, 2014.

Instrumento Para Evaluación De La Calidad De La Asistencia Pre Hospitalaria Móvil De Urgencia: Validación De Contenido

OBJECTIVES

To validate an instrument to assess quality of mobile emergency pre-hospital care.

METHOD

A methodological study where 20 professionals gave their opinions on the items of the proposed instrument. The analysis was performed using Kappa test (K) and Content Validity Index (CVI), considering K> 0.80 and CVI ≥ 0.80.

RESULTS

Three items were excluded from the instrument: Professional Compensation; Job Satisfaction and Services Performed. Items that obtained adequate K and CVI indexes and remained in the instrument were: ambulance conservation status; physical structure; comfort in the ambulance; availability of material resources; user/staff safety; continuous learning; safety demonstrated by the team; access; welcoming; humanization; response time; costumer privacy; guidelines on care; relationship between professionals and costumers; opportunity for costumers to make complaints and multiprofessional conjunction/actuation.

CONCLUSION

The instrument to assess quality of care has been validated and may contribute to the evaluation of pre-hospital care in mobile emergency services.

Emergency Nursing; Prehospital Care; Validation Studies


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