Services on Demand
Ciência da Informação
On-line version ISSN 1518-8353
FURQUIM, Tatiana de Almeida. Motivating factors in use of web site: a case study. Ci. Inf. [online]. 2004, vol.33, n.1, pp.48-54. ISSN 1518-8353. http://dx.doi.org/10.1590/S0100-19652004000100006.
Motivating factors for use of electronic government site have been identified from an adaptation of a set of evaluation criteria of web sites focused on the user. The web site selected for analysis was Comprasnet. The general purpose of the research was to identify the predominant criteria in decision-making when Comprasnet was chosen. Several interviews were carried out with Comprasnet users by telephone nationwide. As a conclusion, presentation and discussion of the motivating factors were brought forth, as well as the hampers and recommendations for further studies.
Keywords : Web site quality; User-centered evaluation; Comprasnet; e-GOV; User-centered systems.