Services on Demand
Ciência da Informação
On-line version ISSN 1518-8353
SILVA, Sergio Luis da. Knowledge management: a critical review based on the knowledge creation approach. Ci. Inf. [online]. 2004, vol.33, n.2, pp. 143-151. ISSN 1518-8353. http://dx.doi.org/10.1590/S0100-19652004000200015.
Successful systematization of Knowledge Management has to take into consideration the following points: knowledge may exist in a personal and registered format; and information technology has great importance in the access and renewal of knowledge. Following this concern, the essence of the idea of "knowledge creation" used in organizational management area is that people can cope and exchange experiences with other people that have or work with some kind of knowledge. The importance of information technology is to build up a support for this to happen. Considering this point of view, efforts for exchange of knowledge are discussed, by using this relationship between two formats of knowledge those which are inherent to personal abilities (tacit knowledge) and those which are possible to verbalize and register (explicit knowledge) in four types of knowledge conversion: -socialization (tacit from one individual to other), -externalization (explicit parts of tacit knowledge), -combination (explicit from one individual to the group), and -internalization (explicit from the group to individual tacit). Arguments are based on the fact that an effective creation of and work with knowledge can only exist in an environment where a continuous conversion between these two kinds of forms happens.
Keywords : Knowledge management; Tacit knowledge; Explicit knowledge; Knowledge conversion.