SciELO - Scientific Electronic Library Online

vol.38 número1Technology convergence usage without an appropriate regulation: VOIP and competitionUse of technology in descriptive representation: the MarcOnt Initiative pattern of semantic-bibliographic description and its impact in digital information environments índice de autoresíndice de materiabúsqueda de artículos
Home Pagelista alfabética de revistas  

Servicios Personalizados




Links relacionados


Ciência da Informação

versión impresa ISSN 0100-1965versión On-line ISSN 1518-8353


GONZALEZ, Rodrigo Valio Dominguez; MARTINS, Manoel Fernando  y  TOLEDO, José Carlos de. Knowledge management in an organizational strucuture in network. Ci. Inf. [online]. 2009, vol.38, n.1, pp.57-73. ISSN 0100-1965.

The relations of partnership are more and more common among organizations, establishing structures of relations in network. An important task arising from providing service enterprises is knowledge management for improving their processes. The objective of this article is to analyze how the organizational aspects, both technical and social, of an organizational structure in network may enhance the knowledge management for promoting activities of continuous improvement. The enterprise where this research took place, a provider of industrial services, implemented a structure of sites full service, responsible for full time customers' activities of routine and improvement, in addition to excellence centers that promote the process of knowledge management. In order to reach this objective, a qualitative research, based on a study of exploratory case, was carried out. The result of this research points out that the flow of knowledge among individuals and different sites has been intensified owing to interactions in network, increasing the potential of the organization in promoting improvements.

Palabras clave : Knowledge management; Organizational learning; Organizational structure in network; Organizations in network; Enterprises of service providers.

        · resumen en Portugués     · texto en Portugués     · Portugués ( pdf epdf )


Creative Commons License Todo el contenido de esta revista, excepto dónde está identificado, está bajo una Licencia Creative Commons