SciELO - Scientific Electronic Library Online

vol.20 issue2The Family Health Program: supervision or "shared vision"? A case study in a medium-sized Brazilian cityThe Bambui Health and Aging Study (BHAS): factors associated with awareness of hypertension among older adults author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links


Cadernos de Saúde Pública

On-line version ISSN 1678-4464


MACIEL-LIMA, Sandra Mara. Sympathetic listening or steamrolling? Quality in the health professional-patient relationship in light of new information technology. Cad. Saúde Pública [online]. 2004, vol.20, n.2, pp.502-511. ISSN 1678-4464.

In the services sector, the product of labor is not a commodity that can be traded easily. What is sold is a specialized service, basically through an exchange of information to meet the client's needs and expectations. What emerge are thus the social relations between individuals: professionals and clients/consumers. This article presents evidence that the introduction of information technology undermines the quality of the relationship between the health professional and the patient. The article begins by discussing concepts pertaining to quality in the health sector. The health professional-patient relationship is then discussed through a brief review of the health/disease concept and specifically the physician-patient relationship. Analysis of primary data shows some indication that technological, physical, and management changes in health care units are undermining the quality of health care: many technological changes, but few operational changes, and many machines, but few professionals to treat patients.

Keywords : Quality of Health Care; Health Services; Technology.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf epdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License