Meehan et al. 45 (2002) |
356 |
Hospital |
Validation |
Inpatient Evaluation of Service Questionnaire
(IESQ) |
Multidimensional (3) |
1-Internal consistency 2-Structural validity
3-Hypotheses testing 4-Content validity |
α > 0.86; correlation with overall
satisfaction measure (r = 0.78) |
1-Fair 2-Fair 3-Fair 4-Excellent |
Hendriks et al. 50 (2004) |
728 |
Hospital |
Adaptation |
Satisfaction with Hospital Care Questionnaire
|
Multidimensional (12) |
1-Internal consistency 2-Structural validity |
α > 0.6; inter-scales correlations (r
= 0.3-0.7) |
1-Fair 2-Fair |
Scholle et al. 31 (2004) |
1,202 |
Clinic |
Validation |
Primary Care Satisfaction Survey for Women
(PCSSW) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Hypotheses testing 4-Content validity |
α > 0.80; correlation between scales (r = 0.65-0.69);
correlation with other instruments (r > 0.42) |
1-Good 2-Good 3-Good 4-Excellent |
Lam et al. 34 (2005) |
711 |
Hospital |
Trans cultural adaptation |
Medical Interview Satisfaction Scale (C-MISS) |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Cross-culrural validity 4-Hypotheses testing
5-Reliability |
α > 0.84; inter-item and item-total
correlations (r > 0.3) ; sub-scales to total
correlation (r > 0.87); inter-scales (r = 0.58) |
1-Good 2-Good 3-Fair 4-Fair
5-Fair |
Gonzalez et al. 42 (2005) |
1,910 |
Hospital |
Validation |
In-patient Satisfaction Questionnaire
|
Multidimensional (6) |
1-Internal consistency 2-Structural validity
3-Hypotheses testing 4-Content validity |
α > 0.60; inter-scales correlations
(r = 0.16-0.62) |
1-Excellent 2-Excellent 3-Fair
4-Excellent |
Wilde & Hendriks 36 (2005) |
262 |
Clinic |
Adaptation |
Client Satisfaction Questionnaire (CSQ) |
Unidimensional |
1-Structural validity 2-Internal consistency
3-Hypotheses testing |
α = 0.92; correlations between other
instruments (r > 0.46) |
1-Good 2-Excellent 3-Good |
Gerkensmeyer & Austin 22 (2005) |
278 |
Clinic Children Mental Health Service |
Validation |
Parent Satisfaction Scale (PSS) |
Unidimensional |
1-Internal consistency 2-Structural validity
3-Hypotheses testing |
α > 0.70; correlation with other
instruments (r = 0.86) |
1-Fair 2-Fair 3-Fair |
Otani et al. 53
(2005) |
8,465 |
Hospital |
Adaptation |
Patient Satisfaction Survey
|
Multidimensional (3) |
1-Internal consistency 2-Structural validity
3-Measurement error |
α > 0.8; RMSEA = 0.12 |
1-Fair 2-Fair 3-Fair |
Poinsot et al. 40 (2006) |
416 |
Hospital (Oncology Center) |
Validation |
Out-Patsat35
|
Bidimensional |
1-Structural validity 2-Internal consistency |
α > 0.90; inter-tem correlations (r =
0.33-0.91); correlation with other instrument (r = 0.38) |
1-Poor 2-Poor |
Tso et al. 25 (2006) |
344 |
Hospital |
Validation |
Concise Outpatient Department User Satisfaction Scale
|
Bidimensional |
1-Internal consistency 2-Structural validity
3-Hypotheses testing |
α > 0.90; Guttman split-half reliability
(0.93); Spearman-Brown reliability (0.94) |
1-Fair 2-Fair 3-Fair |
Gagnon et al. 47 (2006) |
873 |
Clinic |
Validation |
Health Care Satisfaction Questionnaire (HCSQ) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Content validity 4-Reliability |
α > 0,74; KMO (0.95); CFI = 0.93; NFI = 88;
AGFI = 0.87; RMSEA = 0.6; correlations between factor (r > 0.6);
ICC (> 0.45) |
1-Excellent 2-Excellent 3-Excellent
4-Fair |
Campbell et al. 49 (2007) |
1,250 |
Out-of-our health service |
Validation |
Out-of-hours Patient Questionnaire (OPQ) |
Multidimensional (8) |
1-Internal consistency 2-Structural validity
3-Reliability 4-Content validity |
α = 0.70, inter-item and total item
correlation (r > 0.20) |
1-Fair 2-Fair 3-Fair 4-Fair |
Moret et al. 28 (2007) |
2,684 |
Hospital |
Adptation |
Echelle de Qualité des Soins en Hospitalisation
(EQS-H scale) |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Content validity 4-Measurement error |
α > 0.80; correlation inter-item (r
> 0.40) and item-total (r < 0.40); RMSEA = 0.063 |
1-Good 2-Good 3-Fair 4-Good |
Granado de la Orden et al. 44 (2007) |
651 |
University hospital |
Validation |
Satisfacción de los Usuarios de las Consultas Externas
(SUCE) |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Hypotheses testing 4-Content validity |
α > 0.90; correlation with other instrument
(r = 0.85); item-total correlation (r = 0.52-0.73) |
1-Good 2-Good 3-Fair 4-Excellent |
Shea et al. 37 (2008) |
3,215 |
Private clinic |
Adaptation |
The Consumer Assessment of Healthcare Providers and Systems
Surveys (CAHPS) |
Multidimensional (7) |
1-Internal consistency 2-Hypotheses testing
3-Content validity |
α = 0.39-0.90 |
1-Fair 2-Poor 3-Fair |
Kristensson & Ekwall 27 (2008) |
128 |
Hospital |
Adaptation |
Consumer Emergency Care Satisfaction Scale
(CECSS) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency |
α > 0.85 |
1-Fair 2-Fair |
Clark et al. 51 (2008) |
1,415 |
Clinic and hospital (mental health services) |
Validation |
Consumer Perceptions of Care (CPC) |
Multidimensional (4) |
1-Internal consistency 2-Structural validity
3-Reliability 4-Hypotheses testing 5-Content
validity |
α > 0.70; correlations between instruments
and different moments (r = 0.34-0.56) |
1-Good 2-Good 3-Fair 4-Fair
5-Good |
Coluccia et al. 39 (2009) |
1,804 |
Hospital |
Adaptation |
Questionnaire of Quality Perception (QQP)
|
Multidimensional (4) |
1-Structural validity |
Correlations between factors 0.56-0.87; GFI = 0.92; RMSEA =
0.18; CFI = 0.96; NFI = 0.96 |
1-Excellent |
Arraras et al 20 (2009) |
80 |
Hospital |
Adaptation |
European Organization for Research and Treatment of Cancer
In-patient Questionnaire (EORTC IN-PATSAT 32) |
Multidimensional (13) |
1-Internal consistency 2-Hypotheses testing |
α > 0.70; correlations with other instruments
> 0.40 |
1-Fair 2-Fair |
Orden et al. 24 (2010) |
296 |
Hospital emergency |
Validation |
Satisfacción del Usuario con el Área de Urgencia Hospitalaria
(SUAUH) |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Hypotheses testing 4-Content validity |
α > 0.83; correlation with other instrument
and global satisfaction measures (r = 0.37-0.51); item-total
correlation (r = 0.56-0.71) |
1-Fair 2-Fair 3-Fair 4-Excellent |
Danielsen et al. 38 (2010) |
225 |
Clinic |
Validation |
Users’ experiences and satisfaction with casualty clinics |
Multidimensional (4) |
1-Internal consistency |
α > 0.82 |
1-Fair |
Ekwall & Davis 26 (2010) |
157 |
Hospital |
Transcultural adaptation |
Consumer Emergency Care Satisfaction Scale
(CECSS) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Cross-cultural validity |
α > 0.77 |
1-Fair 2-Fair 3-Fair |
Charalambous 33 (2010) |
194 |
Hospital (oncology center) |
Transcultural adaptation |
Risser Patient Satisfaction Scale (RPSS) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Reliability 4-Cross-cultural validity |
α = 0.89; Kappa = 0.84; inter-item
(r = 0.45) and item-total correlations (r = 0.51);
sub-scale correlation (r = 0.55-0.70) |
1-Fair 2-Fair 3-Fair 4-Fair |
Erci & Ciftcioglu 30 (2010) |
381 |
Clinic (primary care) |
Transcultural adaptation |
Primary Care Satisfaction Survey for Women
(PCSSW) |
Multidimensional (3) |
1-Internal consistency 2-Structural validity
3-Content validity 4-Cross-cultural validity
5-Reliability |
α > 0.80; item-total correlations (r
= 0.43-0.73); test-retest correlation (r = 0.85) |
1-Fair 2-Fair 3-Fair 4-Fair
5-Fair |
Soufi et al. 29 (2010) |
214 |
University hospital |
Adaptation |
Echelle de Qualité des Soins en Hospitalisation
(EQS-H scale) |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Content validity 4-Cross-cultural validity |
α > 0.88; GFI = 0.96; RMSEA = 0.090;
CFI = 0.93 |
1-Fair 2-Fair 3-Fair 4-Fair |
Schröder et al. 46 (2011) |
1,340 |
Hospital |
Validation |
Quality in Psychiatric Care – Outpatient
(QPC-OP) |
Multidimensional (7) |
1-Internal consistency 2-Structural validity |
α = 0.66; CFI = 1.0, RMSEA = 0.036;
SRMR = 0.053; inter-scales correlations (r =
0.35-0.67) |
1-Excellent 2-Excellent |
Webster et al. 41 (2011) |
486 |
Hospital |
Validation |
Patient Assessment of Healthcare for Inpatient Care
(I-PAHC); Patient Assessment of Healthcare for
Outpatient Care (O-PAHC) |
Multidimensional (5) |
1-Internal consistency 2-Structural validity
3-Content validity |
α > 0.70; inter-scales and item
correlations (r = 0.2-0.6) |
1-Good 2-Good 3-Poor |
Sjetne et al. 48 (2011) |
1,324 |
Hospital |
Validation |
Generic Short Patient Experiences Questionnaire
(GS-PEQ) |
Multidimensional (7) |
1-Content validity |
Theorical approach |
- |
Latour et al. 52 (2012) |
441 |
University hospital (neonatal intensive care) |
Validation |
Empowerment of Parents in the Intensive Care-Neonatology
(EMPATHIC-N) |
Multidimensional (5) |
1-Internal consistency 2-Structural validity
3-Reliability 4-Hypotheses testing 5-Content
validity |
α > 0.82; correlation with other instrument
and global satisfaction measures (r = 0.37-0.51) |
1-Good 2-Good 3-Good 4-Fair
5-Good |
Evans et al. 23 (2012) |
397 |
Clinic (mental health) |
Validation |
Views on Inpatient Care (VOICE) |
Multidimensional (7) |
1-Structural validity 2-Internal consistency
3-Content validity 4-Hypotheses testing 5-Reliability
validity |
α > 0.92; correlation with other instrument
(r = 0.82); Kappa (ρ =
0.88) |
1-Poor 2-Poor 3-Fair 4-Fair
5-Fair |
Manaf et al. 43 (2012) |
424 |
Clinic |
Validation |
Oupatient satisfaction instrument |
Bidimensional |
1-Internal consistency 2-Structural validity
3-Hypotheses testing 4-Content validity |
α > 0.94 ; correlation with other
instruments and overall satisfaction measure (r =
0.59-0.62) |
1-Excelent 2-Excellent 3-Good
4-Excellent |
Milutinović et al. 32 (2012) |
235 |
Hospital |
Transcultural adaptation |
Patient Satisfaction Nursing Care Quality
Questionnaire
|
Unidimensional |
1-Structural validity 2-Internal consistency
3-Cross-cultural validity |
α > 0.90; inter-item correlation and item
total correlation (r =0,52-0.92); GFI (AUC =
0.82) |
1-Good 2-Good 3-Good |
Ottonello et al. 21 (2012) |
7,093 |
Hospital (emergency care) |
Adaptation |
SAT-16
|
Bidimensional |
1-Structural validity 2-Internal consistency |
α > 0.99; correlation between item
(r < 0.30); Rasch reliability values (Item separation index: 18.1
and 20.7; item separation reliability: 1; person separation index:
0.70) |
1-Excellent 2-Excellent |
Castillo et al. 54 (2012) |
483 |
Hospital |
Adaptation |
Satisfaction Scale with Primary Health Care Services
|
Multidimensional (4) |
1-Structural validity 2-Internal consistency |
α > 0.75; RMSEA = 0,09; GFI = 0.92; AGFI =
0.87; NFI = 0.94; CFI = 0.95 |
1-Fair 2-Fair |
Dyer et al. 55 (2012) |
21,318 |
Hospital/Clinic |
Adaptation |
Consumer Assessment of Healthcare Providers and Systems
(CAHPS-CG) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Reliabilty |
α > 0.75; RMSEA = 0.05; SRMR = 0.04; CFI =
0.97; ICC = 0.01-0.11 |
1-Good 2-Good 3-Good |
Vanti et al. 35 (2013) |
317 |
Hospital |
Transcultural adaptation |
Physical Therapy Patient Satisfaction Questionnaire
(PTPSQ-I) |
Multidimensional (3) |
1-Structural validity 2-Internal consistency
3-Cross-cultural validity 4-Hypotheses testing |
α > 0.90; correlations between item and
global perceive measures (r = 0.1-0.42) |
1-Fair 2-Fair 3-Good 4-Fair |
Vanti et al. 56 (2013) |
354 |
Hospital |
Transcultural adaptation |
Physical Therapy Patient Satisfaction Questionnaire
(PTPSQ-I) |
Multidimensional (4) |
1-Structural validity 2-Internal consistency
3-Cross-cultural validity 4-Reliability 5-Hypotheses
testing |
α > 0.75; ICC = 0.62-0.93;
correlations between item and global perceive measures (r =
0.28-0.42) |
1-Fair 2-Fair 3-Good 4-Fair
5-Fair |