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Cadernos de Saúde Pública

On-line version ISSN 1678-4464


ORTIGA, Angela Maria Blatt; LACERDA, Josimari Telino de; NATAL, Sonia  and  CALVO, Maria Cristina Marino. Evaluation of the Mobile Emergency Care Service in Santa Catarina State, Brazil. Cad. Saúde Pública [online]. 2016, vol.32, n.12, e00176714.  Epub Dec 15, 2016. ISSN 1678-4464.

This case study evaluated the Mobile Emergency Care Service (SAMU) in Santa Catarina State, Brazil, in 2013/2014. The theoretical log frame and evaluation matrix were validated by expert consensus workshops. Two dimensions were proposed: emergency care management and emergency care, analyzed with 22 indicators. Data collection used interviews, direct observation in the eight regional SAMU dispatches, and a questionnaire sent to the coordinators of the municipal SAMU. The analysis and value judgment according to separate dimensions, sub-dimensions, and indicators allowed identifying strengths and weaknesses amenable to intervention. No regional dispatch performed well in both dimensions; all were classified as "fair" in emergency care and "bad" in emergency management. An important strength was agile communication with callers for help, standardization, and external support for care. The mechanisms for internal and external linkage and communication need to be effectively implemented. The quality of advanced support units requires improvement.

Keywords : Program Evaluation; Prehospital Care; Health Management.

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