SciELO - Scientific Electronic Library Online

vol.14 issue3Cognitive Psychology Contributions and the Psychologist's Role in the School ContextAn Exploratory Study about how Creativity is conceived by University Students author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links


Psicologia: Reflexão e Crítica

Print version ISSN 0102-7972On-line version ISSN 1678-7153


REGO, Arménio. Communication Effectiveness of University Teachers: Confirmatory Evidence of the Construct. Psicol. Reflex. Crit. [online]. 2001, vol.14, n.3, pp.571-579. ISSN 0102-7972.

This paper aims at showing confirmatory evidence of the instrument for measuring communication effectiveness of university teachers. 131 university teachers and 87 students described the behaviors of a former teacher, and gave him/her a global score for communication effectiveness. The findings are as follow: a) the four factor model (empathetic behavior; pedagogical conscientiousness; courtesy; "just reading of the texts") fits well the data, although it seems more desirable to divide the first factor into two dimensions (supporting behavior, communication facilitation); b) the five dimensions explain about 80% of the global effectiveness score; c) both students and teachers value greatly all behaviors, although empathetic behavior is more valued by students than by teachers, with the latter valuing the pedagogical conscientiousness more. In general, the instrument reveals good psychometric properties and highlights some avenues for future research in the domain of quality in higher education.

Keywords : Quality in higher education; communication effectiveness in the classroom.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf epdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License