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Acta Paulista de Enfermagem

Print version ISSN 0103-2100


VELLOSO, Isabela Silva Câncio; ARAUJO, Meiriele Tavares  and  ALVES, Marília. Workers at a basic health unit who interface with violence. Acta paul. enferm. [online]. 2011, vol.24, n.4, pp.466-471. ISSN 0103-2100.

OBJECTIVE: This study sought to understand how social violence affects the work of family health teams in a basic health unit in Belo Horizonte - MG. METHODS: This is a qualitative case study. Data were collected by semistructured interviews with 12 individuals working in a basic health unit in Belo Horizonte - two nurses, five auxillary nurses, three ACS's, a doctor and a guard - interviews were then subjected to discourse analysis. RESULTS: The workers recognized the violent situations in the community where they work; they feel fear, insecurity, and adopt several defense mechanisms to reduce suffering. They also reported feeling hurt by their poor working conditions. CONCLUSION: The effectiveness of health care is challenged by violence, and it and requires strategies for coping with the same within the unit by establishing links with other social institutions.

Keywords : Violence; Patient care team; Family health; Working conditions.

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