Objective:
To determine qualified listening and embracement in psychosocial care based on the users’ perspective.
Methods:
This qualitative study included eight users and was carried out at a Psychosocial Care Center. Data were collected using semi-structured interviews, observation and field records and were then organized and analyzed in thematic categories.
Results:
The understanding of qualified listening was identified, along with changes produced afterward and user frustration over lack of listening.
Conclusion:
We verified that qualified listening has therapeutic potential and can help improve centered care for patients with mental disorders.
User embracement; Mental health services; Nursing care; Skilled nursing facilities; Social support