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1. Basic Skill CARE PERFORMANCE - Ability of the nurse to provide care individualized to the needs and expectations of clients in order to ensure a care modeled on his own scientific knowledge and in technical procedures essential for a quality result.
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Identifying Issues - Care Performance l
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Associated Competency
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| 1.1 Attention |
| 1.1.1 He/she is aware of the incoming people/equipment/environmental signs in patient care, proposing adjustments to the identified deviances.. |
| 1.2. Control of risk |
| 1.2.1 He/she identifies agents causing damage to patient care, analyzes the probability of their existence, and determines how to reduce them. |
| 1.3. Resolubility |
| 1.3.1 He/she chooses appropriate solutions to resolve problems/situations detected in patient care, putting them into practice in the shortest time possible. |
| 1.4 Responsibility |
| 1.4.1 He/she is responsible for his/her actions and for the health team in meeting patient needs, being aware of his/her social and professional role in work activities. |
| 1.5 Sense of readness |
| 1.5.1 He/she performs the necessary activities for patient care in an easy and timely manner, using the correct technique and safe execution. |
| 1.6 Sense of urgency |
| 1.6.1 He/she performs timely activities, considering the health risks to patients; rates the degree of suffering, defines treatment, and minimizes care risks. |
| 1.7 Technical execution |
| 1.7.1 He/she performs basic to advanced level nursing procedures while caring for patient who require clinical, surgical and trauma care, executing a safe technique with appropriate resources. |
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2. Basic Skill TEAMWORK - Ability to develop coordinated actions in the working group for the execution of work activities to achieve common objectives with an evident cooperative spirit.
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Identifying Issues - Teamwork
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Associated Competency
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| 2.1 Cooperation |
| 2.1.1 He/she provides help spontaneously to one or more people in the daily work routine, to reach common goals in carrying out activities with the team.. |
| 2.2 Communication |
| 2.2.1 He/she guides, trains, clarifies and shares information among team members in the best way to transmit them, ensuring that they are received without distortion. |
| 2.3 Discernment |
| 2.3.1 He/she recognizes and differentiates the potential and the limitations of people in the execution of teamwork, with a view toward actions directed at the same goal. |
| 2.4 Efficacy |
| 2.4.1 He/she reaches the expected result with the staff, according to what was planned, when it comes to meeting the needs generated by the daily work. |
| 2.5 Efficiency |
| 2.5.1 He/she gets the best possible feedback in teamwork activities, with the available resources, reaching the objectives previously established in the plans. |
| 2.6 Emotional balance |
| 2.6.1 He/she has an attitude and empathic behavior with control of emotions in adversity, and changes it in the relationship with the team, keeping energy and efforts directed to the same goal.. |
| 2.7 Respect |
| 2.7.1 He/she assures team members the right to express their opinions and desires in the performance of work, while respecting individual differences, to obtain collaborative actions and achieve the objectives. |
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3. Basic Skill LEADERSHIP - Ability to influence the attitudes and behaviors of people for the execution of work tasks in a particular plan of action, with the best use of the proposed strategy to achieve business objectives.
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Identifying Issues - Leadership
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Competency Associate
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| 3.1 Autonomy |
| 3.1.1 He/she uses freedom of action in respect to the existent standards, and without prejudice to others, to make rational choices in the fulfillment of work strategies, aiming for the achievement of outcomes contained in the plans. |
| 3.2 Reliability/Credibility |
| 3.2.1 He/she has a transparent, honest and responsible attitude in relationship to the staff, providing credibility in decisions and coordination of work activities |
| 3 Communication |
| 3.3.1 He/she transmits messages using the available resources, aimed at reliable reception, acting within the limits of ethics required by the computerized world. |
| 3.4 Emotional control |
| 3.4.1 He/she leads the team with firm determination, and examples of attitudes and behaviors, by controlling emotions when facing adversities and daily challenges, ensuring a healthy work environment. |
| 3.5 Flexibility |
| 3.5.1 He/she adapts quickly to unexpected situations, solving current problems on a daily basis, without exceeding his/her physical, mental and emotional limits. |
| 3.6 Persuasion |
| 3.6.1 He/she uses coherent arguments and behaviors based both on reason and on emotion to obtain staff agreement with ideas/attitudes/actions, seeking to validate the strategies necessary to achieve daily work. |
| 3.7 Potential Negotiator |
| 3.7.1 He/she obtains agreement through dialogue between the parties so that there is balance in meeting the legitimate interests of those involved, creating credibility of those who are engaged in the work, improving personal and professional relationships. |
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4. Basic Skill HUMANIZATION - Ability to give dignified attention to people in accordance with their culture, values and beliefs, in an environment with minimal conditions of attention and work.
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Identifying Issues - Humanization
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Competency Associated
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| 4.1 Welcoming |
| 4.1.1 He/she overcomes obstacles at work so as to deliver adequate care to patients and staff, showing that it is possible to seek appropriate solutions to situations that impact the environment around them. |
| 4.2 Communication |
| 4.2.1 He/she uses a communicative approach, supported by clarity of the message, and is open to patient and team member perceptions about patient vulnerabilities, individualizing the contact. |
| 4.3 Dialogue |
| 4.3.1 He/she exchanges ideas and shares meanings with the team and the patients in an environment favorable to this relationship, contributing to harmonious connection between them. |
| 4.4 Resolubility |
| 4.4.1 He/she finds appropriate solutions to patient and team problems, using actions which decrease the time to obtain solutions. |
| 4.5 Respect |
| 4.5.1 He/she accepts the culture, values and beliefs of patients and staff with attitudes and behaviors that manifest this acceptance, ensuring the expression of the will of each person. |
| 4.6 Listening |
| 4.6.1 He/she knows how to listen to patients and to the work team without prejudging their ideas and positions, paying attention to what is said to understand them and avoiding interruptions with phrases supplementing what is being said. |
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5. Basic Skill INTERPERSONAL RELATIONSHIP - Ability to interact with people on a daily basis, considering their needs and expectations and adding value to this relationship. It involves courteous, empathetic and professional contact.
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Identifying Issues - Interpersonal Relationship
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Competency Associated
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| 5.1 Reliability |
| 5.1.1 He/she demonstrates credibility for transparency of the behavior, providing interaction with patients and staff in a friendly manner. |
| 5.2 Dialogue |
| 5.2.1 He/she recognizes the role of the exchange of ideas for effective communication in patient and team relationships. |
| 5.3 Emotional balance |
| 5.3.1 He/she reacts to adversity in the interaction with patients and teams, managing emotions for achieving empathetic and professional relationships |
| 5.4 Persuasion |
| 5.4.1 He/she clearly and quickly recognizes there is an interaction between the surrounding environment and patients and work teams, and separates truth from error as way of minimizing conflicts. |
| 5.5 Respect |
| 5.5.1 He/she interacts cordially with patients and work teams, being open to their needs and expectations, according to their individuality, and consolidating the ties that bind the everyday relationships. |
| 5.6 Listening |
| 5.6.1 He/she is aware that learning to listen and understand patients and work teams is an essential factor for healthy connection, adding value to the relationship. |
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6. Basic Skill DECISION-MAKING - Ability to choose a course of action among several reasonable alternatives for action in daily situations/conditions, considering knowledge, practices, limits and risks involved in the decision-making process.
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Identifying Issues - Decision-Making
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Associated Competency
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| 6.1 Autonomy |
| 6.1.1 He/she makes rational choices, considering the alternatives to the team’s daily work activities, using his/her freedom of action within the current professional legal provisions. |
| 6.2 Courage |
| 6.2.1 He/she is consistent with his/her principles when facing difficulty in determining individual and team actions, assuming the consequences of his/her actions, asking for help in complex situations, and correcting deviations from the resulting decisions. |
| 6.3 Discernment |
| 6.3.1 He/she determine his/her own everyday action plans, using a sensible and clear perception of the team’s potential and limits, with certainty as guideline. |
| 6.4 Flexibility |
| 6.4.1 He/she avoids behaviors conflicting with the team when making decisions, adjusting quickly to the unexpected events at work, and valuing his/her physical and emotional limits. |
| 6.5 Objectivity |
| 6.5.1 He/she exposes impersonal ideas or positions based on reality and supported by knowledge, practices and research findings, improving team’s acceptance of this decisions. |
| 6.6 Resolubility |
| 6.6.1 He/she uses the resolute action as a strategy in choosing the most legitimate options to make decisions, so that the team finishes the work and achieves patient satisfaction. |
| 6.7 Sense of urgency |
| 6.7.1 He/she considers the best possible alternative in choosing a course of action when planning, promptly correcting deviations and leading the team to do activities at the right time. |
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7. Basic Skill OUTCOMES ORIENTATION - Ability to perform the work focused on the outcomes and supported by action plans in which the objectives, tasks and responsibilities are previously defined and aligned to the availability of sufficient resources.
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Identifying Issues – Outcome Orientation
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Associated Competency
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| 7.1 Accepting Challenges |
| 7.1.1 He/she overcomes work obstacles through clarity of purpose and emotional balance, providing the team with facilitating solutions to achieve the plan outcomes. |
| 7.2 Time Management |
| 7.2.1 He/she sets team priorities for actions by controlling the optimal use of time required when implementing the plans, avoiding waste and facilitating quality outcome achievement. |
| 7.3 Efficacy |
| 7.3.1 He/she gets the planned outcomes through team goal achievement, driving actions and giving quality and value to the work. |
| 7.4 Efficiency |
| 7.4.1 He/she presents increased work productivity in the team in a specific period of time, setting goals and tasks in connection with the outcomes |
| 7.5 Commitment |
| 7.5.1 He/she assumes and fulfills obligations and responsibilities in achieving the work plans for the team to get excellent outcomes through their actions. |
| 7.6 Flexibility |
| 7.6.1 He/she responds quickly to problems and adversities arising at work, adjusting and making changes, without transgressing physical and emotional limits. |
| 7.7 Resolutbility |
| 7.7.1 He/she offers solutions to problems that are resolved in less time, for better team satisfaction, using outcome-focused actions. |
| 7.8 Potential Negotiator |
| 7.8.1 He/she achieves agreement by using dialogue, giving a balance of ideas, thoughts and actions in response to legitimate interests of the team and the institution. |
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8. Basic Skill PROACTIVITY - Ability to maintain one’s focus in situations/conditions linked to daily work activities that can that can actually be solved by one’s interference, directing one’s efforts to anticipate actions before problems occur. Encompasses awareness and responsibility in the decisions and considers possible consequences of one’s choices. Aims to achieve the best possible outcome
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Identifying Issues - Proactivity
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Associated Competency
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| 8.1 Accepting Challenges |
| 8.1.1 He/she has an open mind to absorb ideas and make changes for overcoming obstacles found at work, taking responsibility and controlling risks in the actions that anticipate the emergence of problems. |
| 8.2 Entrepreneurial Spirit |
| 8.2.1 He/she uses opportunities to dare, transform and discover ideas applicable to what already exists, and at the same time avoids problems arising in this reality.. |
| 8.3 Flexibility |
| 8.3.1 He/she acts easily in unexpected situations in the workplace that can actually be resolved by his/her interference, keeping focus on what should be resolved and quickly adapting to them |
| 8.4 Initiative |
| 8.4.1 He/she makes conscious decisions while being responsible to design and spontaneously put into practice one or more useful ideas, to avoid the appearance of problems at work |
| 8.5 Innovation/Creativity |
| 8.5.1 He/she creates new ideas and implements processes and activities with intrinsic value in their scope, making efforts to anticipate actions before problems occur.. |
| 8.6 Persuasion |
| 8.6.1 He/she separates truth from error to perceive clearly the reality, understanding the surroundings and acting with anticipation and accuracy to reduce problems. |
| 8.7 Responsibility |
| 8.7.1 He/she is responsible for his/her actions and is co-responsible for making the team being aware of decisions, to avoid problems and consider the consequences of prompt action. |
| 8.8 Sense of Urgency |
| 8.8.1 He/she takes calculated risks to drive actions that anticipate the emergence of problems at work, so that work is performed at the right time and at the exact hour, with the immediate correction of the differences observed. |
