Abstract
Objective:
To evaluate the satisfaction index of pediatric patients’ companions in relation to the quality of care provided in an emergency service.
Methods:
Cross-sectional and descriptive study conducted in a Pediatric Emergency Room of a teaching hospital with participation of 300 companions of pediatric patients. A validated instrument was offered to family members for their evaluation of the emergency service quality.
Results:
Pediatric patients’ companions demonstrated satisfaction with the quality of care provided at the Pediatric Emergency Room. There was a significant statistical difference (p<0.05) in the satisfaction index of family members of children diagnosed with dermatological diseases and who received medications administered via rectal route, and those who sought the service because they considered it a reference or because they did not have health insurance.
Conclusion:
The family members surveyed are satisfied with the quality of care provided to their children in the emergency room service.
Keywords
Quality of health care; Emergency service; hospital; Child; Patient satisfaction