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Print version ISSN 0103-6513On-line version ISSN 1980-5411

Abstract

CARVALHO, Marly Monteiro de; HO, Linda Lee  and  PINTO, Silvia Helena Boarin. Six Sigma program implementation and diffusion in Brazil. Prod. [online]. 2007, vol.17, n.3, pp.486-501. ISSN 0103-6513.  http://dx.doi.org/10.1590/S0103-65132007000300007.

The objectives of this paper are to identify the degree of diffusion, the main aspects of the Six Sigma program implementation and its results in the largest Brazilian companies. The research methodology approach was a survey, data were gathered from a structured questionnaire answered by 198 professionals responsible for the quality area in largest Brazilian companies from different sectors. The results pointed out that even in the largest companies; the diffusion of the Six Sigma quality program is not expressive (23.5%). In most of the companies that have implemented such quality program had yet other quality programs implemented. Financial profits and quality and productivity improvement were results reported by the respondents. Moreover, the companies highlight the synergy of the Six Sigma program and other quality management approaches.

Keywords : Quality programs; Six Sigma program; quality management.

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