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Abstract

GRAEL, Paulo Fernando Fuzer  and  OLIVEIRA, Otávio José de. Environmental and quality certifiable management systems: guidelines for integration. Prod. [online]. 2010, vol.20, n.1, pp. 30-41.  Epub Apr 02, 2010. ISSN 0103-6513.  http://dx.doi.org/10.1590/S0103-65132010005000017.

Based on theoretical references and a case study centered on a furniture company, the main objective of this paper is to propose practices for integration of environmental and quality certifiable management systems. The case study data was collected via semi-structured interviews with those directly responsible for the two systems and some key collaborators at operational level, via document analysis and in loco observation. Finally, some practices are proposed to integrate these systems relating to the following elements: top-level administration; administrative, financial and personal support; consulting service; coordination of the integration program; interface between systems; technical-managerial training; leadership system; search, evaluation and development of suppliers; information system; indicators; communication with the customer; and continuous integration.

Keywords : Integration of management systems; Certifiable systems; Quality management; Environmental management.

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