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DE CARLI, Paulo Cesar; DELAMARO, Maurício César  and  SALOMON, Valério Antonio Pamplona. Identification and prioritization of critical success factors in a digital factory implementation. Prod. [online]. 2010, vol.20, n.4.  Epub May 28, 2010. ISSN 0103-6513.

A Digital Factory is a concept which improves the collaboration among product development processes. Despite the benefits brought by this concept, failures may occur in its implementation. This paper aims to present the Critical Success Factors in the implementation of a Digital Factory project in a Brazilian company. These factors were identified by an exploratory survey on the implementation of Enterprise Resource Planning and Product Lifecycle Management among other systems. Following this identification, the factors were prioritized using the Delphi Method and the Analytic Hierarchy Process; this evaluation was carried out by professionals from enterprises which implement Digital Factory projects, in Brazil and abroad. Nine factors were identified. The five main priorities were: Continuous Support and Commitment from Top Management; Comprehensive Business Reengineering; Skilled and Experienced Partners; Participation and Commitment , of Users; and Appropriate Role of the Project Manager.

Keywords : Digital factory; Critical success factors; Delphi method; AHP.

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