SciELO - Scientific Electronic Library Online

 
vol.24 número1O cuidado em saúde mental pelos agentes comunitários de saúde: o que aprendem em seu cotidiano de trabalho?Análise da integração da Vigilância Ambiental no controle da dengue com a Estratégia Saúde da Família: impacto nos saberes e práticas dos agentes comunitários de saúde índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

Compartilhar


Physis: Revista de Saúde Coletiva

versão impressa ISSN 0103-7331versão On-line ISSN 1809-4481

Resumo

MORAES, Verena Duarte; CAMPOS, Carlos Eduardo Aguilera  e  BRANDAO, Ana Laura. Study on evaluation of dimensions of the Family Health Strategy in the user's perspective. Physis [online]. 2014, vol.24, n.1, pp.127-146. ISSN 1809-4481.  https://doi.org/10.1590/S0103-73312014000100008.

The satisfaction of users is one of the basic components of the quality of any health service. The incorporation of this aspect in evaluative studies of units and primary health care teams has been increasing lately. In Brazil, this process is still embrionary, few are available and have appropriate and valid instruments. This paper aimed to investigate the dimensions which are most valued by the users. Two focal groups in two primary health care units with distinct contexts were conducted in order to expand the possibilities to the responses. The researcher held the analysis of the content and the categorization of speeches into dimensions and sub-dimensions of satisfaction. A total of 17 dimensions was achieved, which the most cited were: 1) access/availability to health service; 2) organization of the work processes; 3) relationship with health professionals; 4) care longitudinality and establishment of bond between professionals and users; and 5) care coordination. The knowledge of the dimensions of satisfaction which are most valued by users is vital to the construction of instruments that will be more suitable to context of the Family Health Strategy in our country.

Palavras-chave : health evaluation; user's satisfaction; Primary Health Care.

        · resumo em Português     · texto em Português     · Português ( pdf )