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Texto & Contexto - Enfermagem

versão impressa ISSN 0104-0707

Resumo

ARAUJO, Meiriele Tavares; ALVES, Marília; GAZZINELLI, Maria Flávia Carvalho  e  ROCHA, Thais Batista da. Social representations of emergency care unit professionals on emergency mobile services. Texto contexto - enferm. [online]. 2011, vol.20, n.spe, pp.156-163. ISSN 0104-0707.  http://dx.doi.org/10.1590/S0104-07072011000500020.

This article aims to analyze social representations about Emergency Mobile Services from health professionals who work in Emergency Care Units using the Social Representations Theory and the Central Nucleus Theory. The subjects were 274 health professionals from four Emergency Care Units in Belo Horizonte, MG, Brazil. The data was collected through questionnaire application. At the core, the terms emergency, alcoholic, speed, rescue, transportation, and emergency reflect a positive and functional perception of emergency mobile service care. In the first periphery, the words "severe cases" and "trauma" reinforce these core elements. In the third periphery, agility, customer service, conflict, unprepared-team, pre-hospital, and saving lives reveal existing tensions and conflicts. In the second periphery, ability, humanization, precarious, and regulation show the service as skillful, humanizing, and at the same time precarious and flawed in its regulation. We conclude that social representations of this service, while positive in their majority, possess aspects which affect the practices and functioning of this service.

Palavras-chave : Emergency medical services; Health professional; Secondary health care; Transportation of patients; Ambulances.

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