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DISQUALIFICATION OF CERTIFICATION BY HOSPITAL ACCREDITATION: PERCEPTIONS OF PROFESSIONAL STAFF1 1 Paper based on the thesis - Understanding Hospital Accreditation from the Perspective of Managers and Workers, presented to the Programa de Pós-Graduação em Enfermagem (PSE) at Universidade Estadual de Maringá (UEM).

DESCREDENCIAMIENTO DE LA CERTIFICACIÓN POR ACREDITACIÓN HOSPITALARIA: PERCEPCIONES DE LOS PROFISSIONALES

Descriptive, exploratory, qualitative study that aimed to analyze the perceptions of professional certification disqualification by the Hospital Accreditation. A hospital was selectedthat lost the title of Accredited with Excellence. Twenty-three professionals participated who were working in care or hospital management who, in May 2014, answered a semi-structured interview, recorded and guided by the question: "Tell me about the disqualification of the certification of this hospital by the Accreditation". Based on the transcription and thematic analysis of the interviews, three categories emerged: disqualification of certification by Accreditation: grounds mentioned by workers; negative feelings related to the certification of the discredit and Accreditation; Certification disqualification: insufficient reason for abandoning principles of Accreditation. It was concluded that the loss of certification by the Accreditation caused a deep sense of regret among workers. Nevertheless, to favor the quality of care, participants signaled that the essential principles of Accreditation and some implemented actions remain at the service.

Hospital accreditation; Quality management; Quality assurance, health care; Nursing


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