ABSTRACT
Objective:
discuss how the social subjects (health team, nursing team, managers and users) visualize the care management practices of the nurse in the Estratégia Saúde da Família.
Method:
a qualitative study was undertaken, in which the data were collected through semistructured interviews (102 persons) and practical observation (11 family health services) and analyzed through thematic content analysis and an analysis flowchart.
Results:
the study reveals that the care management is marked by the nurse’s protagonist role, who takes charge of problem solving and, therefore, develops care strategies based on program actions and health education. This reality evidences the nurse’s multiple actions and suggests the creation of possibilities to expand the autonomy with co-accountability.
Conclusion:
the care management practice involves multiple actions, demanding shared activities between the health and nursing teams, based on qualified listening to the users’ needs.
DESCRIPTORS:
Patient care management; Nursing care; Community health nursing; Public health nursing; Unified health system; Family health strategy
