Services on Demand
Revista Latino-Americana de Enfermagem
Print version ISSN 0104-1169
FELDMAN, Liliane Bauer and CUNHA, Isabel Cristina Kowal Olm. Identification of result evaluation criteria for nursing service in hospital accreditation programs. Rev. Latino-Am. Enfermagem [online]. 2006, vol.14, n.4, pp. 540-545. ISSN 0104-1169. http://dx.doi.org/10.1590/S0104-11692006000400011.
The quality is already a part of daily reality in hospital organizations. Care is assessed through the organizational structures, work processes and obtained results. The goal was to identify the result evaluation criteria applied to the nursing service, used in accreditation programs, and to classify them in administrative, care and teaching/research activities. We carried out an exploratory, descriptive and quantitative study. Data were collected from 7 companies accredited by the National Accrediting Organization. These sent us 8 models, divided into groups A, B and C. Group A: models that use the manual; group B: models to which criteria were added; and group C: proper models. We identified 24 criteria: 13 administrative, 06 for care processes and 05 for teaching/research. Nursing services are evaluated with prominence to the administrative area, indicating that the other areas need to be reevaluated in terms of qualitative and quantitative aspects, in order to obtain more precise measurements.
Keywords : outcome and process assessment (health care); nursing services; accreditation; hospital administration.