Nurses in the triage of the emergency department: self-compassion and empathy

Savieto, Roberta Maria; Mercer, Stewart; Matos, Carolina Carvalho Pereira; Leão, Eliseth Ribeiro

Objective:

to adapt the Consultation and Relational Empathy Measure (Brazilian version) for nurses; to evaluate the concurrence between empathy self-reported by nurses and that perceived by patients; To correlate self-compassion to the empathy self-reported by nurses and perceived by patients.

Method:

seven specialists validated the Consultation and Relational Empathy Measure Nurses (Brazilian version)' adaptation by original author's authorization. A sample with 15 triage nurses and 93 patients they admitted to the Emergency Department of a philanthropic private hospital were interviewed according to the following instruments: Consultation and Relational Empathy Measure – Nurses (Brazilian version) and the Self-Compassion Scale (Brazilian version).

Results:

the psychometrics properties of Consultation and Relational Empathy Measure – Nurses (Brazilian version) showed appropriate internal consistency (Cronbach's alpha=0,799). The evaluation of empathy provided by the patients was better than that self-reported by the nurses (p<0,001). The nurses with higher level of self-compassion also showed higher empathy scores (p=0,002).

Conclusion:

our results confirmed the psychometrics properties' adequacy of Consultation and Relational Empathy Measure – Nurses (Brazilian version), allowing to compare empathy scores embased at same parameters. Self-compassion showed to influence self-reported empathy.

Descriptors:
Empathy; Emergency Service Hospital; Triage; Nursing; Emergency Nursing; Psychometrics

[1] Corresponding author: Roberta Maria Savieto. E-mail: roberta.savieto@gmail.com

Brasil

Brasil

Nurses in the triage of the emergency department: self-compassion and empathy^* * Paper extracted from master's thesis “Nurses performing triage in Emergency Services: self-compassion and empathy”, presented to Faculdade Israelita de Ciências da Saúde Albert Einstein, São Paulo, SP, Brazil.

Objective:

Method:

Results:

Conclusion:

Brasil

Brasil

Nurses in the triage of the emergency department: self-compassion and empathy* * Paper extracted from master's thesis “Nurses performing triage in Emergency Services: self-compassion and empathy”, presented to Faculdade Israelita de Ciências da Saúde Albert Einstein, São Paulo, SP, Brazil.

Objective:

Method:

Results:

Conclusion:

Nurses in the triage of the emergency department: self-compassion and empathy^* * Paper extracted from master's thesis “Nurses performing triage in Emergency Services: self-compassion and empathy”, presented to Faculdade Israelita de Ciências da Saúde Albert Einstein, São Paulo, SP, Brazil.