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Gestão & Produção

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BIANCO, Mônica de Fatima  and  SALERNO, Mario Sergio. How TQM works and what does it change in the organizations? A study in top industrial companies in Brazil. Gest. Prod. [online]. 2001, vol.8, n.1, pp.56-67. ISSN 0104-530X.

This paper aims to characterise and discuss Total Quality Management approaches that have being disseminated in the Brazilian industry. As a general conclusion, the approach is top-down, policy deployment is hardly utilised, relations with suppliers are changing, and some organisational changes have been introduced along with quality programs, as reduction of hierarchical layers. But the organisational background remains very close to the classical (tayloristic) one.

Keywords : total quality management; organisational change; management systems.

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