Gestão & Produção
versão impressa ISSN 0104-530X
ANDRIETTA, João Marcos e MIGUEL, Paulo Augusto Cauchick. A study on the application of the Six Sigma programme in Brazil: results of an exploratory-descriptive survey and perspectives for future research. Gest. Prod. [online]. 2007, vol.14, n.2, pp. 203-219. ISSN 0104-530X. http://dx.doi.org/10.1590/S0104-530X2007000200002.
The use of the Six Sigma and the techniques associated to the programme have showed results that deserve a more detailed analysis as there are few data published on the application of the Six Sigma in the country The objective of this work is to present the results of an exploratory-descriptive survey, from which the main aim is to identify a series of practices in companies that have adopted the programme. A questionnaire was used as an instrument for data collection with a response rate of approximately 65% out of the 121 questionnaires sent to the companies. However, the results revealed that the application of the six sigma in Brazil is a reality. However, the program is adopted by large organizations that invest in infrastructure and staff training, enabling them to obtain financial benefits. Finally, the paper points out some perspectives for further work, related to the use of methods and techniques associated with the programme, as well as factors of failure when applying the program.
Palavras-chave : Six Sigma; Quality management; Quality improvement; Survey.