Resumo

PANDIM, Fabio José; PEREIRA, Néocles Alves  e  POLITANO, Paulo Rogério. A quantitative model for the assessment and performance improvement of S&OP process based on the diagnosis and reduction of failures. Gest. Prod. [online]. 2012, vol.19, n.2, pp. 361-375. ISSN 0104-530X.  http://dx.doi.org/10.1590/S0104-530X2012000200010.

The S&OP process, like any business process of strategic or tactical level, requires having its performance measured so that, through the monitoring of these measurements, improvement actions for the factors affecting their performance can be created. The models for performance analysis in the literature failed to identify the most relevant causes of inefficiency to the process and do provide a way of measuring the process performance. Therefore, this paper presents a proposal for a quantitative model for the analysis and performance improvement of the S&OP process based on the diagnosis and reduction of its most important inefficiencies.

Palavras-chave : sales and operations planning; performance analysis; critical success factors; causes of inefficiency.