Gestão & Produção
versão impressa ISSN 0104-530X
LADEIRA, Marcelo Bronzo et al. Process management, analytical indicators, and impacts on competitive performance at large and midsized brazilian companies in the industry and services sectors. Gest. Prod. [online]. 2012, vol.19, n.2, pp.389-404. ISSN 0104-530X. http://dx.doi.org/10.1590/S0104-530X2012000200012.
This article compiles the main findings of a study that aimed to investigate the nature of the relationships between business process orientation (BPO) constructs, analytical indicators, and competitive performance from a sample of 368 large and midsized Brazilian companies that are present in different sectors of industry and services operations within the Brazilian economy. By means of a survey, this research involved the use of hypothesis testing and bivariate and multivariate statistical techniques. Tests were carried out to measure the internal consistency of the research tool scales as well as to assess the model structure using structural equation modeling. Both the scales and the model were validated. The results show the strategic importance of BPO factors and analytical indicators as predictors of competitive performance of companies. Through the structural equation model, these predictive factors explained 66.3% of the variation in performance of the companies in the sample, and the direct effects (path coefficients) found among BPO constructs, analytical indicators, and performance were also significant.
Palavras-chave : analytical indicators; business process orientation (BPO); performance; process management; structural equation modeling.