Practices of knowledge management in organizational processes of town hall of the AMUSEP region: a research agenda

Urpia, Arthur Gualberto Bacelar da Cruz; Sartori, Rejane; Machado, Caio Pisconti

doi:10.1590/0104-530X4669-20

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ORIGINAL ARTICLE • Gest. Prod. 27 (4) • 2020 • https://doi.org/10.1590/0104-530X4669-20 copy

Practices of knowledge management in organizational processes of town hall of the AMUSEP region: a research agenda

Práticas da gestão do conhecimento em processos organizacionais de prefeituras municipais da região da AMUSEP: uma agenda de pesquisa

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract:

This article aims to diagnose the implementation level and coverage regarding of the Knowledge Management practices related to the organizational processes in the municipalities associated to AMUSEP - Municipalities Association of the North of Paraná. Thus, our work is a quantitative and descriptive research based on multiple case studies. We collected data through a questionnaires in Google Forms. The outcomes point out that those municipalities have both low effective level of implementation and low coverage of Knowledge Management practices associated to the organizational processes. This result is critical given the importance of these practices for public organizations, since they act as facilitators of the processes of Knowledge Management.

Keywords:
Knowledge management; Public sector; Organizational processes

Level	Description
[0]	There are no plans for the implementation of the practice
[1]	There are actions planned for the implementation of the practice in the future
[2]	The practice is under implementation
[3]	The practice has already been implemented
[4]	The practice has already been implemented and presents important and relevant result for the organization

Level	Description
[1]	Isolated initiatives within the organization
[2]	Some departments use such practice
[3]	Many departments use such practice
[4]	Widely disseminated within the organization

Level of effectiveness in the implementation and reach	Stages 3+4
Low level	Between 0 to 39%
Average level	Between 40% to 60%
High Level	Above 60%

Action or Practice	Stage of Implementation
Action or Practice	0	1	2	3	4
Internal and external Benchmarking	55.6%	11.1%	11.1%	0.0%	22.2%
Best practices	66.7%	0.0%	11.1%	11.1%	11.1%
Knowledge mapping	66.7%	0.0%	11.1%	22.2%	0.0%
Competency management system	55.6%	0.0%	11.1%	22.2%	11.1%
Indivudual competencies bank	77.8%	0.0%	0.0%	11.1%	11.1%
Organizacional memory	66.7%	0.0%	11.1%	11.1%	11.1%
Organizacional intelligence system	55.6%	11.1%	11.1%	22.2%	0.0%
Intellectual capital management	55.6%	11.1%	11.1%	0.0%	22.2%

Action or Practice	Reach
Action or Practice	1	2	3	4
Internal and external Benchmarking	55.6%	33.3%	0.0%	11.1%
Best practices	66.7%	33.3%	0.0%	0.0%
Knowledge mapping	66.7%	22.2%	0.0%	11.1%
Competency managemente system	77.8%	0.0%	11.1%	11.1%
Indivudual competencies bank	88.9%	11.1%	0.0%	0.0%
Organizacional memory	88.9%	11.1%	0.0%	0.0%
Organizacional intelligence system	66.7%	11.1%	22.2%	0.0%
Intellectual capital management	66.7%	11.1%	0.0%	22.2%

Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br

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[1] Source: Created by the authors.