Perspectivas em Ciência da Informação
Print version ISSN 1413-9936
ALVARENGA NETO, Rivadávia Correa Drummond de; BARBOSA, Ricardo Rodrigues and PEREIRA, Heitor José. Knowledge management or management of organizations in the knowledge era? An essay based on interventions on the brazilian context. Perspect. ciênc. inf. [online]. 2007, vol.12, n.1, pp. 5-24. ISSN 1413-9936. http://dx.doi.org/10.1590/S1413-99362007000100002.
The article describes the motivations, conceptions, managerial practices, priorities, metrics, indicators and results of knowledge management programs in three companies operating in Brazil. The results suggest that the expression "knowledge management" is at the same time a paradox and a terminological impropriety. The paper also concludes that the main challenges faced by companies are the management of cultural and behavioral changes and the creation of an organizational context which is favorable to the creation, use and sharing of information and knowledge.
Keywords : Knowledge management; Information management; Knowledge society.