Perspectivas em Ciência da Informação
versão impressa ISSN 1413-9936
GREEF, Ana Carolina e FREITAS, Maria do Carmo Duarte. Lean information flow: a new concept. Perspect. ciênc. inf. [online]. 2012, vol.17, n.1, pp. 37-55. ISSN 1413-9936. http://dx.doi.org/10.1590/S1413-99362012000100003.
Information represents a value delivered in accordance to demands of its customers generating innovation, competitiveness and intelligence. The quality of information flow managed in organizations makes their decision-making processes easier. When applied in organizations lean thinking identifies the expected value of customers, creates patterns in manufacturing processes, eliminates failures and improves processes continuously. This article results from exploratory research which provides parameters for qualification of the management and the operation of information flows, that are based on criteria derived from the lean thinking. It presents a concept of Lean Information Flow, designed and analyzed according to the theoretical framework in Information Science and lean thinking. The research brings about new theoretical elements of potential use by information professionals and presents as contribution a scientific basis for discussions regarding the evaluation of information flow.
Palavras-chave : Lean Information flow; Quality criteria; Lean thinking; Information flow evaluation.