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Interface - Comunicação, Saúde, Educação

versão On-line ISSN 1807-5762

Resumo

SILVA, Mariana Antunes da; SANTOS, Mara Lisiane de Moraes dos  e  BONILHA, Laís Alves de Souza. Users’ perceptions of outpatient physiotherapy in the public healthcare system in Campo Grande (MS, Brazil): problem-solving capacity and difficulties. Interface (Botucatu) [online]. 2014, vol.18, n.48, pp.75-86. ISSN 1807-5762.  https://doi.org/10.1590/1807-57622013.0264.

This study aimed to ascertain user perceptions regarding outpatient physiotherapy services within the National Health System (SUS) in Campo Grande (MS, Brazil), in relation to care outcomes and barriers encountered. We conducted a descriptive-exploratory investigation through interviews, in which data were organized using the collective subject discourse technique. We interviewed 45 users of seven physiotherapy clinics linked to SUS. Among the reasons for seeking therapy, 93.3% were musculoskeletal disorders and 6.7%, neurological disorders. We identified the following central ideas (CI): CIA – Physiotherapy is not a full solution; CIB – Physiotherapy through SUS is a solution and works well; CIC – Physical distance hinders access to physiotherapy; CID – Bureaucracy hampers continuity of care. Most respondents (86.6%) considered that physiotherapy was a solution. The difficulties related to physical access, and financial and bureaucratic issues were limiting factors.

Palavras-chave : Physiotherapy; Health evaluation; User satisfaction; Public Health.

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