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vol.25 número1Estudo qualitativo sobre um programa de educação em saúde bucal índice de autoresíndice de assuntospesquisa de artigos
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Cadernos Saúde Coletiva

versão impressa ISSN 1414-462Xversão On-line ISSN 2358-291X


MOIMAZ, Suzely Adas Saliba et al. Qualification of care in oral health services. Cad. saúde colet. [online]. 2017, vol.25, n.1, pp.1-6. ISSN 1414-462X.


This study aimed to analyze the quality of care in oral health services regarding its responsiveness to users’ needs.


This cross-sectional and quantitative study included users of the public dental service in the context of Primary Health Care (PHC) in municipalities of three different Brazilian states (n = 1312). Data collection occurred through interviews within health facilities. The study included 15 variables related to the reception process, which were preliminarily analyzed with chi-square tests. The variables associated with the outcome 'responsiveness to users’ needs' were analyzed through logistic regression and feature selection test.


Negative assessments of full attention to users’ needs were significantly associated with: care provided by the dental surgeon and staff; willingness to discuss doubts, concerns and oral health problems; initial receptivity in the PHC dental service; and provision of information on oral health in the PHC. The other variables were not significantly associated with the outcome variable after the feature selection test.


the quality of reception in oral health services is significantly related to the humanization of care, responsiveness of dentists and staff and the processes of listening and providing guidance.

Palavras-chave : reception of users; health service evaluation; oral health.

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