Escola Anna Nery
versão impressa ISSN 1414-8145
SILVA, Maria Verônica Sales da et al. Health access regulation: the administrative process of nursing work. Esc. Anna Nery [online]. 2011, vol.15, n.3, pp.560-567. ISSN 1414-8145. http://dx.doi.org/10.1590/S1414-81452011000300016.
We have aimed to evaluate the regulation of access to health and the working process of the nurse in the administration of the municipal headquarters of appointments setting - (Central de Consultas Municipais- CMC) at the 2nd Microregional of health of Ceará. This is a documental, descriptive and evaluative study. It was chosen for the collection of data the observation, interview and the analysis of documents. This process was held between February and August 2007. Ten districts have been evaluated and six nurses who were coordinators of the regulation access have also been interviewed. This study was submitted to the Ethic Committee of UFC/¹ 25. As for the standard "organizational leadership", the evaluation indicated that six CMCs are under technical direction of qualified professionals. Otherwise the nurses had many other functions. The failure in production evaluation and planned expenses has been detected. We have concluded that, in order to guarantee the evaluation of production, it´s necessary an improvement of quality of the coordination of these services, being the professional nurse a good option for the function.
Palavras-chave : Health Care Quality, Access, and Evaluation; Appointments and Schedules; Health Services Accessibility; Unified Health System; Nursing.