Resumen

PROCHET, Teresa Cristina  y  SILVA, Maria Julia Paes da. Perception of the elderly in the view of affective behaviors expressed by the nursing team. Esc. Anna Nery [online]. 2011, vol.15, n.4, pp.784-790. ISSN 1414-8145.  https://doi.org/10.1590/S1414-81452011000400018.

Objective: To identify the perception of affective behavior, by the elderly hospitalized, from the care provided by the nursing team. Material and methodology: Quantitative study, cross-sectional and developed with 28 individuals. It was used a tool consisted of 21 types of verbal and nonverbal behavior. Results: The positive results of the actions included verbal behaviors to talk (57.2%), guide (60.7%), respect (50%), provide security (44.6%) and demonstrate honesty (96.4%). The positive of non-verbal dimension joined aspects related to respect (63.4%), touching (46.4%), hearing / listening (23.2%) and the look as a positive expression (71.4%). Conclusion: Most elderly people perceived as positive the affectivity of care received by the Nursing Team regarding the verbal dimension, with an emphasis on the honesty. The non-verbal attitudes of being heard/listened and touched gently turned into a negative assessment. The affection in nursing actions is perceived by the elderly and these interfere on the assessment of quality of care.

Palabras clave : Nursing care; Communication; Aged; Geriatric Nursing; Emotions.

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