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Escola Anna Nery

Print version ISSN 1414-8145

Abstract

MODES, Priscilla Shirley Siniak dos Anjos  and  GAIVA, Maria Aparecida Munhoz. Users' satisfaction concerning the care delivered to children at primary healthcare services. Esc. Anna Nery [online]. 2013, vol.17, n.3, pp.455-465. ISSN 1414-8145.  https://doi.org/10.1590/S1414-81452013000300008.

Descriptive assessment study, based on Donabedian's Model of healthcare assessment, which evaluated the satisfaction of mothers and/or legal guardians of children under the age of one concerning the care delivered at the Primary Healthcare Units of Cuiaba, in the state of Mato Grosso, Brazil. Data collection took place between October and December 2010, through a questionnaire answered by 127 people legally responsible for the children. Data were analyzed according to descriptive statistics. The results showed that all the children have access to growth and development monitoring, although not all units check anthropometric parameters. It was noted that nurses are the professionals who most use the Children's Health Booklet and the health care delivered to children was evaluated by the users as average, and the professionals' performance as good. The degree of satisfaction was associated with guidance about accident prevention, child abuse and respiratory problems, as well as with the existence of a space to discuss concerns about the children during appointments and the delivery of free medication.

Keywords : Health Evaluation; Patient Satisfaction; Primary Health Care; Quality of Health Care.

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