ABSTRACT
Objective
To know how nursing welcoming occurs for the individual who is victim of a motorcycle accident and their family member, and the perception of both and of the nursing professionals about the weaknesses in the reception.
Method
This is a descriptive, qualitative study carried out in a public hospital in northern Brazil. 10 nurses, 22 nursing technicians, 13 motorcyclists who were victims of accidents, and 13 family members. For data collection, an interview and non-participating observation were used. In the analysis, the Discourse of the Collective Subject was used.
Results
In the discourses of professionals, the welcoming of individuals who are victims of motorcycle accidents and of the family members occurs by listening, meeting their comfort needs, and allowing the family member to stay by them in the hospital. However, in the observation, we could perceive that the actions of the professionals were focused on the physical aspects, disregarding the individuality of this population. Regarding weaknesses, the professionals perceive the need for better working conditions, while the individuals who are victims of accidents and their family members, for more investment in structure and materials for the hospital. Professionals, victims of accidents, and family members consider that improving welcoming requires more qualification and agility in care.
Conclusion and implications for the practice
Deficiencies in nursing welcoming imply the commitment of hospital managers and professionals to overcome them.
Keywords:
Nursing; Traffic Accidents; Motorcycles; Welcoming; Humanization of care