Resumen

MASCARENHAS, André Ofenhejm; VASCONCELOS, Flavio Carvalho de  y  VASCONCELOS, Isabella F. G. de. Impactos da tecnologia na gestão de pessoas: um estudo de caso. Rev. adm. contemp. [online]. 2005, vol.9, n.1, pp. 125-147. ISSN 1982-7849.  http://dx.doi.org/10.1590/S1415-65552005000100007.

Research on the current state of human resource management in Brazil indicates an important transition phase facing HR departments today: an evolution from operational to more strategic models of people management. In this context, information technology, such as self-service systems, has been considered a way of building new models of human resource management. This article discusses the impacts of IT and its strategic role in the transition context of HR management. Through a case study, we will show that technology can be a useful tool in reinforcing new strategies of HR management when it interacts with other organizational elements to the emergence of a new social system. We can verify that technology allowed the emergence of the political model of human resource management. This HRM model is a prerequisite to organic organizational models where information is used for learning.

Palabras llave : human resource management; information technology; self-service systems; organizational learning.