Abstract

MELO, Wagner Fabiano de  and  DOMENICO, Silvia Marcia Russi de. The influence of organizational values on bank branch performance. Rev. adm. contemp. [online]. 2012, vol.16, n.1, pp. 137-156. ISSN 1982-7849.  http://dx.doi.org/10.1590/S1415-65552012000100009.

This paper aimed to investigate the influence organizational values at bank branches have on bank branch performance. The research was undertaken at branches of a Brazilian publicly held bank. The questionnaire called Inventário de Perfis de Valores Organizacionais (IPVO, or Inventory of Organizational Values Profiles) was adapted to measure the organizational values of bank branches. Bank branch performance was measured objectively, using the percentage of goals accomplished during the year 2009. The sample is non-probabilistic and is formed by 271 bank branches and the data about the organizational values of bank branches was provided by 720 respondents. Data analysis revealed that the organizational values of bank branches are organized into four factors: respect for stakeholders, employee entertainment, competent performance, and prestige. Prestige is positively correlated with bank branch performance, and respect for stakeholders and employee entertainment are negatively correlated with the dependent variable. The multiple regression analysis yielded an equation that accounts for 9.5% of the variance in performance and contains two factors as independent variables which positively influence bank branch performance: prestige and competent performance. The results showed that organizational values are one of the variables that can impact bank branch performance.

Keywords : organizational values; organizational performance; bank branch.