SciELO - Scientific Electronic Library Online

 
vol.20 número2Técnicas de Prospecção: Um Estudo ComparativoAtitudes e Habilidades Sociais para Trabalho em Equipe: Desenvolvimento de uma Escala índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

Compartilhar


Revista de Administração Contemporânea

versão impressa ISSN 1415-6555versão On-line ISSN 1982-7849

Resumo

COSTA, Marconi Freitas da  e  FARIAS, Salomão Alencar de. Effects of Live and Mechanized Music in Retail Environments. Rev. adm. contemp. [online]. 2016, vol.20, n.2, pp.154-174. ISSN 1982-7849.  http://dx.doi.org/10.1590/1982-7849rac2016150019.

This article aimed to analyze the effect of live music, compared to mechanized music, and the absence of music on consumer behavior in supermarket environments. Two field experiments were conducted in two supermarkets. The results of both studies show empirical evidence that live music, as compared to mechanized music (and the absence of music), is able to influence consumers’ affective aspects, leading them to assess the retail environment more positively, to show more favorable behavioral intentions, such as recommending the company to friends and making positive comments, among others. In addition, live music seems to be more influential on consumer behavior when they are less concentrated on buying activity.

Palavras-chave : retail atmosphere; live music; mechanized music.

        · resumo em Português     · texto em Português     · Português ( pdf )