Services on Demand
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Revista da Sociedade Brasileira de Fonoaudiologia
On-line version ISSN 1982-0232
BEVILACQUA, Maria Cecília; MELO, Tatiana Mendes de; MORETTIN, Marina and LOPES, Andréa Cintra. Evaluation of hearing health services: concepts and perspectives. Rev. soc. bras. fonoaudiol. [online]. 2009, vol.14, n.3, pp.421-426. ISSN 1982-0232. http://dx.doi.org/10.1590/S1516-80342009000300021.
The evaluation of services has played an important role in health planning and management, since an effective system may reorganize the accomplishment of actions and services to meet the needs of the target population and to optimize financial resources. Although there have been some international experiences in the assessment of hearing health services, their contribution is limited, due to the particularities of each country's Hearing Health Attention Policies. In Brazil, integral assistance to the hearing impaired has been guaranteed by Portaria GM/MS number 2.073/04, with the purpose to organize a hierarchical and regionalized network, integrated in Primary-, Medium- and High-complexity Health Care Attention. The improvement of this Policy is a natural consequence, following its implantation, in order to constitute quality hearing health public services, not only upon its creation, but also and mainly in the constant maintenance and improvement of the process of assisting people with hearing impairment, assuring its effectiveness. Therefore, professional qualification and incentive of discussions regarding the evaluation of the quality of hearing health services provided by Brazil's Unified Health System are indispensable.
Keywords : Health services evaluation; Quality indicator, health care; Single health system; Audiology; Hearing loss.