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MOCELIN, Daniel Gustavo. Technological change and quality of employment in the telecommunications. Sociologias [online]. 2010, n.23, pp.304-339. ISSN 1517-4522.

The telecommunications business sector is a field where companies and employees deal with frequent changes. The companies face technological and market changes; while the workers deal with changes in the routine and the content of the work. This article has two goals: first, to analyze the context of the mobile telephony companies to identify elements that involve the nature of the jobs, as well as the profile of the employees; and second, to examine how the quality of employment is characterized in the companies, through the combination of the jobs' attributes and the socio-occupational profile of the workers. The first part of the paper discusses the socio-historical development of the mobile phone sector in order to characterize the business environment in analysis, and to show how these companies face changes, especially technological and market changes. The second part considers the quality of employment in the companies, emphasizing the organizational model, the requirements of the jobs, the profile of the workforce, the qualification of the employees, their age, and participation by gender. As regards the conditions of employment, the paper examines the instruments used to motivate, attract and retain the workers.

Keywords : Employment; Quality of employment; Restructuring of the telecommunications; Telecommunications; Mobile telephony.

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