Resumo

SAMPAIO, Juliana Carvalho Schlachter; ROMCY, Neliza Maria Silva e; SOMBRA, Paula Lima  e  NETO, José de Paula Barros. Model for feeding back client satisfaction information into the design process. Ambient. constr. [online]. 2011, vol.11, n.4, pp. 129-149. ISSN 1678-8621.  http://dx.doi.org/10.1590/S1678-86212011000400010.

Some buiding developers, in order to have a feedback of their projects, have used collected data in client satisfaction evaluations. However, such data are rarely used in a systematic way for feeding back the management of new projects. The literature points out the importance of an effective feedback from those evaluations, so that designers can generate more value for the final client. The objective of this research work is to propose a theoretical model for processing data collected in client satisfaction evaluations, with the aim of improving the effectiveness of the feedback into the design process. This investigation had a qualitative character, and was divided into main stages: analysis of tools, adaptation of tools, model testing, and model practical application.

Palavras-chave : Tools; Design; Feedback; Value; Satisfaction.