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Post-bureaucratic organizations and organizational resilience: institutionalization of more substantive forms of communication in working relations

Abstract

This article presents a debate regarding the concept of organizational resilience, a subject to which Cadernos EBAPE.BR dedicated a special issue. If the organization is resilient, it faces situations of rupture and risk successfully, innovating and learning during the process, as well as achieving superior levels of equilibrium and complexity, in a dynamic of continuous evolution”. The more resilient the organization is, the more innovative its activity, grounded in a more substantive communication - inspired by Habermas’ theories - which seeks understanding and factual knowledge. The model of post-bureaucratic organizations debates these and others issues presented in this article.

Keywords:
Resilience; Dynamic equilibrium; Communicative action; innovation

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E-mail: cadernosebape@fgv.br