SciELO - Scientific Electronic Library Online

 
vol.13 issue39Risk Relation and the Corporative Governance Practice in the Brazilian Stock Market: an approach according to the portfolio theory by MarkowitzInternal Labour Market as Factor in the Career Success Perceived by an Engineer author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

Share


Revista Brasileira de Gestão de Negócios

Print version ISSN 1806-4892On-line version ISSN 1983-0807

Abstract

MARTINS, Ricardo Silveira  and  XAVIER, Wescley Silva. Attributes of Transport Service in Retail-Industry Relationship. Rev. bras. gest. neg. [online]. 2011, vol.13, n.39, pp.193-204. ISSN 1983-0807.  http://dx.doi.org/10.7819/rbgn.v13i39.816.

In distribution segment, logistics activities are more easily perceived as value generating. Among them, the transportation it is highlighted. This study evaluated the shippers’ transportation management in retail service. The motivation of the study is the evidence from the literature that there are differences in management of transport, in terms of attributes of service, according to the client, as well as the format of the demand for transport services and to meet their segments of the supply chains. In the universe of 400 manufacturing companies located in the state of Minas Gerais, 101 were selected as they had a retail account for more than 60% of their sales, which was analyzed as to the desired constructs and attributed evaluation. In general, industrial shippers seem to minimize the importance of logistics in the retail service, giving the transport merely operational functions and not strategic ones. They fail to aggregate the value of logistics to their products and services. The results forwarded to specific management issues relevant such as the relationship between orders fulfillment and problems of internal processes, structure of distribution channels, logistics networks and decisions about to internalizing/outsourcing logistics services.

Keywords : Service level; Transportation management; Industry-retail relationship.

        · abstract in Portuguese | Spanish     · text in Portuguese     · Portuguese ( pdf )