Attitude toward the use of NFC payment systems |
ATU1 |
The use of NFC mobile payment is a good idea |
Oh et al. (2003Oh, S., Ahn, J., & Kim, B. (2003). Adoption of broadband Internet in Korea: the role of experience in building attitudes. Journal of Information Technology, 18(4), 267-280.), van der Heijden (2003Van Der Heijden, H. (2003). Factors influencing the usage of websites: The case of a generic portal in The Netherlands. Information & Management, 40(6), 541-549.), Yang and Yoo (2004Yang, H. D., & Yoo, Y. (2004). It’s all about attitude: revisiting the technology acceptance model. Decision Support Systems, 38(1), 19-31.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
ATU2 |
The use of NFC mobile payment is convenient |
ATU3 |
The use of NFC mobile payment is beneficial |
ATU4 |
The use of NFC mobile payment is interesting |
Intention to use NFC payments systems |
IU1 |
Given the opportunity, I will use a mobile NFC payment system |
Davis (1989Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.), Gefen et al. (2003Gefen, D., Karahanna, E., & Straub, D.W. (2003). Trust y TAM in online shopping: An integrated Model. MIS Quarterly, 27(1), 51-90.), Venkatesh and Davis (2000Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
IU2 |
I am likely to use a NFC payment system in the near future |
IU3 |
I am open to using NFC mobile payment system in the near future |
IU4 |
I intend to use an NFC mobile payment system when the opportunity arises |
Perceived usefulness of NFC payment systems |
PU1 |
NFC mobile payment system is useful mode of payment |
Bhattacherjee (2001Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201-214.), Devaraj et al. (2002Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C channel satisfaction and preference, Validating e-commerce metrics. Information Systems Research, 13(3), 316-333.), van der Heijden (2003Van Der Heijden, H. (2003). Factors influencing the usage of websites: The case of a generic portal in The Netherlands. Information & Management, 40(6), 541-549.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
PU2 |
Using NFC mobile payment makes the handling of payments easier |
PU3 |
NFC mobile payment system allows quick use of mobile applications (for example, ticket purchases, and use of mobile coupons, etc.) |
PU4 |
The use of the NFC mobile payment NFC will improve my decision making process as a consumer (e.g. flexibility, speed, etc.). |
Perceived ease of use of NFC payment systems |
PEOU1 |
It is easy to become skilful at using NFC mobile payment system |
Bhattacherjee (2001Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201-214.), Davis et al. (1989Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.), Taylor and Todd (1995Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176.), Venkatesh and Davis (2000Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
PEOU2 |
Interactions with NFC mobile payment system are clear and understandable |
PEOU3 |
It is easy to follow all the steps to use NFC mobile payment system |
PEOU4 |
It is easy to interact NFC mobile payment system |
Perceived security of NFC payment systems |
PS1 |
The risk of an unauthorized party intervening in the payment process is low (PS1) |
Luarn and Lin (2005Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computer in Human Behavior, 21(6), 873-891.), Parasuraman et al. (2005Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL: a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
PS2 |
The risk of abuse of usage information (e.g., names of business partners, payment amount) is low when using NFC mobile payment system (PS2) |
PS3 |
The risk of abuse of billing information (e.g., credit card number, bank account data) is low when using NFC mobile payment (PS3) |
PS4 |
I would like that the NFC payment system is safe for my financial transactions. |
Perceived Compatibility in NFC payment systems |
PC1 |
NFC mobile payment system use fits well in my lifestyle |
Moore and Benbasat (1991Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 173-191.), Plouffe et al. (2001Plouffe, C. R., Hulland, J. & Vandenbosch, M. (2001). Research Report: Richness Versus Parsimony in Modeling Technology Adoption Decisions -Understanding Merchant Adoption of a Smart Card-Based Payment System. Information Systems Research, 12(2), 208-222.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
PC2 |
NFC mobile payment use is consistent with the way I like to buy products and services |
PC3 |
I would appreciate to use NFC payment system over other kinds payment systems (for example, cash or traditional credit cards.) |
Subjective Norms |
SN1 |
People who are important to me would recommend using NFC mobile payment system |
Taylor and Todd (1995Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176.), Venkatesh and Davis (2000Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.), Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
SN2 |
People who are important to me view NFC mobile payment system as beneficial |
SN3 |
People who are important to me think it is a good idea to use NFC mobile payment systems |
Individual Mobility |
IM1 |
I could imagine having multiple jobs at a time |
Schierz et al. (2010Schierz, P. G., Schilke, O., & Wirtz, B.W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.) |
IM2 |
I would like to be able to keep in touch everywhere I am |
IM3 |
I would like to be able to coordinate my daily tasks everywhere I am |
IM4 |
I would like to be able to coordinate my daily tasks anytime. |
Personal Innovativeness in Information Technology |
PIIT1 |
If I find out about new information technology, I seek ways to experience it |
Agarwal and Prasad (1998Agarwal, R., & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204-215.), Lu et al. (2005Lu, J., Yao, J., & Ye, C. S. (2005). Personal innovativeness, social influences and adoption of wireless internet services via mobile technology. The Journal of Strategic Information Systems, 14(3), 245-268.) |
PIIT2 |
I am usually one of the first among my colleagues/peers to explore new information technology |
PIIT3 |
In general, I am reluctant to try new information technologies* |
PIIT4 |
I like to test new information technologies |