Abstract

RODRIGUES, Leonel Cezar; MACCARI, Emerson Antonio  and  SIMOES, Sergio Alexandre. IT management design at the top 100 Brazilian companies, according to their CIOs. JISTEM J.Inf.Syst. Technol. Manag. (Online) [online]. 2009, vol.6, n.3, pp. 483-506. ISSN 1807-1775.  http://dx.doi.org/10.4301/S1807-17752009000300006.

The objective of this paper is to identify the design of IT management atn the top 100 Brazilian companies. The research method was a quantitative approach, using the descriptive-statistical method to describe the data collected through a questionnaire with 77 questions, based on the rationale of the IT management, proposed by Lutchen (2003). The main results indicate that: a) IT aligns with the basic processes of business, although not fully synchronized; b) IT management adheres to conformity systems (ITIL, COBIT), but does not show optimization of business processes; c) IT delivers the basic demands, but does not impose or use the best automated practices; and d) IT quality is based on documented processes, but lacks indicators to control and orient business improvement. One may infer that IT management, at the top 100 Brazilian companies is essentially based on standard IT conformity systems, under the rationale of solution providers, and not as a business innovator or rule breaker. Thus, in spite of aligning and responding to business basic demand, IT management still does not show clear signs of alignment with the evolving nature of business models, needed to sustain business performance.

Keywords : Information Technology; Innovation; IT Alignment; IT Management; IT Services; IT Quality.