SciELO - Scientific Electronic Library Online

 
vol.3 número1Stakeholder management in the local government decision-making area: evidences from a triangulation study with the English local government índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

Compartilhar


BAR - Brazilian Administration Review

versão On-line ISSN 1807-7692

Resumo

QUINELLO, Robson. Organizational memory and forgetfulness generating vulnerabilities in complex environments. BAR, Braz. Adm. Rev. [online]. 2006, vol.3, n.1, pp.64-78. ISSN 1807-7692.  http://dx.doi.org/10.1590/S1807-76922006000100006.

This article analyzes the relationship between organizational memory and forgetfulness in the generation of operational vulnerabilities, based on a case study carried out with a highly specialized technical team from a multinational company of the automotive sector. The article starts with the presentation of the complexity context of the Brazilian automotive sector in the last decades. It then goes on to discuss the theoretical referential on learning organizations, organizational memory and forgetfulness and organizations with high operational reliability characteristics. Finally, a case study is presented, carried out based on the theoretical concepts described in the body of the article, showing the contradictions and evidence of this relationship.

Palavras-chave : learning organizations; learning process; errors; human failures; forgetfulness process; organizational memory.

        · texto em Inglês     · Inglês ( pdf )

 

Creative Commons License Todo o conteúdo deste periódico, exceto onde está identificado, está licenciado sob uma Licença Creative Commons