Mi
nd
f
u
l
|
Applying Technique
|
Acting Mindfully
|
Improvising Theatre
|
Rhetorical/Ritual: Awareness
|
“[I expected] to be shown a model of how to make change work easily, effectively and efficiently”. “…equipment to embark ... on a change initiative at work ... to fill up management tool boxes”. “Learn a number of models which can be applied to the outside world to create order”. “The videos were quite a powerful tool to demonstrate the dynamics of change”. “As we watched it [the video], I placed the change frame on and it became very interesting at how all the ideas and concept”. “I am looking for tools, something like ‘10 Steps to Managing Change', a kind of methodology/ practical application.” |
“My thinking of change prior to the course was orientated towards execution of process. I couldn't have been more naïve on this point.” “I need to look deeper into the situation and ensure that I have considered as many elements as I can identify”. “[i]n change management programs, the change agents in the team are so task focused and self-absorbed that they are not aware of what is occurring in the surrounding environment. The agents … are so immersed in running their own agendas, that they fail to take notice of their stakeholder's engagement levels”. |
|
“Knowledge of change strikes me now as a wise mans art”. |
Mo b
i l i z i
ng
|
Designing Roles
|
Mobilizing Energy
|
Producing Plays
|
Rhetorical /Ritual: Motivation
|
“In my view he [Jamie Oliver] had missed a great opportunity ... he did not consider all stakeholders “the course has too much focus on leadership and motivation in the actual delivery, rather than spending time assessing and practising building a case for the change.” |
“Interesting that credibility is something that holds managers back from trying to make change. Many of the other students conceded to this and I found that surprising, because I have always pushed myself to learn from the failure and keep going until I get it right.” “Apparently this is often forgotten… you always understand the emotions that its in fact more important than anything...” “I have always separated organisational and personal change and did not realise that the process and emotions you go through are the same.” |
[In the role-play] “while I was the frontman there was a lot of work in the group around content, structuring, props and so on.” |
“Whilst recognizing the powerful effect leadership performance can have on people, I realize that change agents need to have basic measures in place to motivate others“. |
Maps
|
Planning Projects
|
Mapping Journeys
|
Staging Performances
|
Rhetorical /Ritual: Preparation
|
“In the Global Tech Case study, the core problem was identified as lack of departmental integration. We selected a number of tactics and [a] few are listed”. “Reflecting on my experience in the Australian Army, I now realised how important the creation of a sense of urgency was in this change process.” |
“Day three [Mapping] further cemented the notion that change is unpredictable, however with a map we would be given orientation and guidance for our change initiative ... Further these maps will allow for reflection and a chance to discuss whether there should be a change in direction in the near future.“ |
“I feel that the role of mask setting is vitally important.” |
“I understand now that I didn't actually know how my staff viewed the current state and whether their perspective was similar to mine”. |
|
Executing Tasks
|
Wearing Masks
|
Employing Stagecraft
|
Rhetorical /Ritual: Enactment
|
Ma
sks
|
“I need a template to memorise and apply in every single situation!” [The course] “helped me to apply the techniques and effectively manage those changes and formulate the strategy for the future”. “Unconsciously follow[ing] the three step process of change management. I unfroze the dynamics and habits of the old team ... then continued with the moving stage ... and the team continues to perform strongly, a clear sign of successful refreezing.” |
“What really struck me [in the Braveheart clip] was ... seeing it with a female voice of not great conviction delivering the words. ... It confirmed for me a long- held belief that how you deliver your message is as important as the message itself.” “I kept thinking of a manager I had worked with before who seemed to embody many of the characteristics encompassed in the ‘Leading' categories. Up until this point, I had never really rated this manager very highly... I realise now that his greatest strength was his ability to influence those around him...” “My challenge with wearing masks well is not letting my emotions impact or alter delivery against planned performance” |
“Through watching the Braveheart clip as well as in class demonstration it was made clear how different body language, confidence, ... tone, pausing, ... and expression can impact a discussion.” “I did take a lot away about identifying which elements & performances were persuasive.” [Masks are helpful for] “hiding some of my own emotions and ... adapting to a communication style appreciated by the audience rather than displaying my emotions”. |
“[This of course] went over well with the group ... and they gave us a hard time for the rest of the afternoon ...This situation made me consider how we treat people, how quickly we make judgement on what may be complex issues and how readily we put on the mask that suits.” |
Mi r
ror
s
|
Evaluating Outcomes
|
Looking in Mirrors
|
Rehearsing & Reviewing
|
Rhetorical/ Ritual: Toggle/Liminal
|
“My strategy would be to develop a checklist with which I can evaluate how I progress through the implementation”. |
“I do not feel confident enough, I think that it is a long process”. “Taking a good hard look at myself, I can see that I have certain habits that I need to navigate away from or change” “This (MAP) has been an area that I need to work on as I recently found myself to be very rigid with my plans.” “I was questioning myself to manage bigger change programs and a team of Change Managers. I did not reflect enough on how I was making decisions ...” |
“Day 4 [role play] just gave me the confidence ... to understand why this [use of voice, body language and staging] was needed” “[The rehearsed role plays] encouraged me to not be afraid [of testing out influence strategies]”. “The role play reminded me how preparation is really important for building confidence. Practice is important too” |
“I noted, afterwards, how hyped I was after this talk – I feel it was partly nerves and partly the power of the group ... [t]he presentation worked well and our group support (this is really going to happen!) made it more powerful. |