Sense |
We often monitor changes in economic, legal and educational sector in our environment |
4,28 |
0,80 |
0,76 |
0,54 |
0,76 |
We often use the information that we monitor to identify new opportunities for educational courses and services |
4,22 |
0,81 |
|
|
|
We use established processes to identify the target market, the changes in consumer needs and possible innovations to offer services |
3,99 |
0,85 |
|
|
|
Seize |
We often review our efforts in developing programs and services to ensure they are aligned with what the market wants |
4,31 |
0,77 |
0,81 |
0,52 |
0,81 |
We dedicate enough time to implement ideas for new services and improve our existing services |
4,09 |
0,89 |
|
|
|
We seek to implement new administrative methods constantly |
3,94 |
0,93 |
|
|
|
We renew our business processes (administrative and academic management practices) significantly according to market demands to achieve our objectives and goals |
3,85 |
0,88 |
|
|
|
Reconfiguration |
We have a fast and effective communication between departments and sectors to facilitate changes in processes and services |
3,48 |
0,99 |
0,80 |
0,51 |
0,80 |
We formulate long-term strategies |
3,80 |
1,02 |
|
|
|
We can modify at headquarters and units the administrative systems and procedures (recruitment and selection, shopping, reward system, performance evaluation, academic system) if the changes are implemented |
4,01 |
0,79 |
|
|
|
Integration |
We are affordable and effective in communicating our new administrative decisions for the whole group |
3,84 |
0,90 |
0,76 |
0,51 |
0,76 |
We have a global understanding of the tasks and responsibilities of each of the administrative area |
3,94 |
0,86 |
|
|
|
In case of change, we can relate very well our actions with other administrative employees |
3,83 |
0,88 |
|
|
|
Coordination |
The HEI can appropriately allocate resources for each of their services offered |
3,78 |
0,96 |
0,80 |
0,51 |
0,80 |
The organization has been fully successful in implementing new educational services |
3,87 |
0,88 |
|
|
|
The organization has processes and standardized management techniques. |
3,74 |
0,98 |
|
|
|
There are strong formal control most of the administrative activities, by sophisticated means of control and information system. |
3,49 |
1,00 |
|
|
|
Learning |
We offer new knowledge to technicians to develop new skills and abilities |
3,84 |
0,91 |
0,77 |
0,54 |
0,78 |
We are efficient in finding and creating new administrative and academic knowledge in the education sector |
3,70 |
0,91 |
|
|
|
We are efficient in making the new academic and administrative knowledge is used in teaching and administrative practices |
3,73 |
0,90 |
|
|
|
Marketing Capability |
We conducted several surveys in the market relating to our marketing plans of courses and services |
3,50 |
1,03 |
0,86 |
0,57 |
0,87 |
We invest heavily to have high visibility in the market |
3,57 |
1,10 |
|
|
|
We can easily market new programs and services, with emphasis on sales force |
3,34 |
1,04 |
|
|
|
We have a marketing department or group and/or well-structured sales |
3,41 |
1,14 |
|
|
|
When we offer a new course or service, we can quickly disseminate them and capture new students |
3,46 |
1,02 |
|
|
|
Performance |
Leader´s perception in relation to growth of student numbers over the past three years |
3,75 |
1,10 |
0,82 |
0,55 |
0,83 |
Leader´s perception in relation to growth the number of courses and services |
3,69 |
1,00 |
|
|
|
Leader´s perception regarding sales of courses and services |
3,61 |
1,01 |
|
|
|
Leader´s perception in relation to the degree of investment in sales mechanisms |
3,34 |
1,09 |
|
|
|