ABSTRACT
This study aims to investigate how policies and practices in human resources (PPHR) impact organizational citizenship behaviors (OCB). The OCBs represent additional contributions from employees to their organizations and, somehow, individual actions expected in crisis scenario or changing time by managers. The theoretical basis contains Milkovich and Boudreau (1994)MILKOVICH, G.T.; BOUDREAU, J.W. Human Resource Management. McGraw-Hill HigherEducation, 1994., Dessler (2002)DESSLER, G. Administração de Recursos Humanos. 2ª.ed. São Paulo: Prentice Hall, 2002., Demo et al. (2012)DEMO, G. Políticas de Gestão de Pessoas nas organizações: Estado da arte, Produção Nacional, Agenda de Pesquisa, Medidas e Estudos Relacionais. São Paulo: Atlas, 2012., among others, to address PPHR and Katz and Kahn (1978)KATZ, D.; KAHN, R.L. The social psychology of organizations. 2ª.ed. New York: John Wiley and sons, 1978., Organ (1990)ORGAN, D.W. The motivational basis of organizational citizenship behavior. In: STAW, B. M.;CUMMINGS, L. L. (Eds). Research in organizational behavior, v.12. Greenwich, CT: Jai Press, 1990, p.43-72. and Siqueira (2003)SIQUEIRA, M.M.M. Proposição e análise de um modelo para comportamentos de cidadania organizacional. São Paulo: Revista de Administração Contemporânea, edição especial, p.165-184, 2003. to OCB. We collect data from 156 employees of public, private and mixed companies located in the State of São Paulo. The results revealed significant impact from PPHR over OCB, and we evidence that only professional involvement exhibited significant relation. We also conclude that PPHR influence the dissemination of organizational image and creative suggestions from OCB factors. The results indicate suggestions where managers can act to extract, effectively, organizational citizenship behaviors from their employees.
Keywords:
People management; Policies and practices in human resources; Organizational citizenship behavior